Terms of Service

1. Use of Service

By using this service, you agree to the following terms of service. Your use of this service constitutes acceptance of these terms.

2. Products

Products sold on this site are custom-made based on your order. Please note the following:

• Orders cannot be cancelled or modified after placement
• Returns and exchanges are generally not accepted once production has begun (size exchanges excepted — see section 4)
• Product colors may appear different from actual products depending on your monitor settings
• The print position and size of your text and design are carefully fine-tuned by our makers to sit beautifully on the actual material, allowing for its real dimensions, fabric stretch, and the production process. As a result, the position, size, and margins may differ slightly from the on-screen preview. This is by design and is not a defect

3. Shipping

Products will be shipped upon completion of production after your order is confirmed. Delivery typically takes approximately 2 weeks from the order date. If delivery fails due to an incorrect shipping address, redelivery costs will be borne by the customer.

4. Returns & Exchanges

As our products are custom-made, returns and exchanges due to customer preference are not accepted. However, we will accommodate the following cases:

• Manufacturing defects in the product
• Damage during shipping
• Products that differ from your order

In the above cases, please contact us within 7 days of receiving the product.

Size exchanges on apparel

Our apparel uses Japanese sizing, which is hard to judge from overseas. Size exchanges are therefore accepted as an exception to the above:

• Contact us within 14 days of delivery
• The item must be unworn, unwashed and undamaged
• We remake the same design in the size you need
• You cover return shipping; we cover shipping the replacement
• One exchange per order

5. Intellectual Property

Intellectual property rights for designs, the kanji conversion system, and other content provided on this site belong to our company. Unauthorized reproduction, reprinting, or redistribution is prohibited.

6. Disclaimer

We are not responsible for the following:

• Issues caused by incorrect information entered by the customer
• Shipping delays due to natural disasters or carrier circumstances
• Customer's subjective satisfaction with kanji conversion results

7. Changes to Terms

We may update these Terms of Service as needed. The revised terms will take effect from the time they are posted on this page.